Frequently Asked Questions

What makes Coosa Valley Technologies different?

It isn’t just 1 thing that makes CVT stand out among other internet providers. One of the best reasons to choose CVT is we don’t have mixed technology. Unlike many large providers that rely on a mix of DSL, cable or wireless, CVT is entirely fiber-based. Our 100% fiber network delivers faster speeds and better reliability than older technologies.

CVT’s system is built for rural communities. Most big ISPs prioritize dense, high-profit urban areas. CVT is the opposite. Our network was specifically designed to serve rural and underserved parts of Alabama. Because we have a smaller customer base, there’s less congestion and fewer slowdowns during peak usage.

CVT is locally owned and community-focused. CVT is a subsidiary of Coosa Valley Electric Cooperative, not a national corporation. Decisions are made locally and not by distant shareholders. Our mission includes strengthening the communities we serve, not just maximizing profit. Being local translates into more responsive service and community investment.

CVT has a simple, straightforward service philosophy. Compared to larger providers that bundle services or push contracts, CVT focuses on internet-first service without upselling bundles. We put emphasis on reliability and customer experience. When you call us, you are getting friendly, local service just a few miles up the road. Our employees are your neighbors, friends and family who make service a priority.

Can I use my own router, and do you offer Wi-Fi upgrades?

Yes, you may use your own router; however, CVT technicians are unable to troubleshoot issues with customer-owned equipment. We offer a Managed Wi-Fi router for $10 a month. This service includes the router, free installation of your Wi-Fi network for you and 24-hour phone support to ensure that you are 100% satisfied.